Discount Beauty Boutique Reviews

I ordered my goods back in December and then read the reviews. I panicked thinking I'd wasted $80 on goods that I would never receive. They were promptly dispatched to Australia post and then lost by Aus Post at their facility in Qld. Communication with the company was great, they responded very quickly to my queries and raised an incident with Aus Post as soon as my expected delivery date passed.
Well my goods arrived today, Aus Post found them, they were a little delayed but they are fab, Moira products. Great value and beautiful pigment. Will order again 😊

Love the range of products on the website! I’ve been ordering from them for years and my orders used to arrive the same week of ordering, but this time around there was a Xmas closure so took some extra time. I DM’d them on Instagram to ask for an update and got a response straight away. Only rating 4 stars because they oversold an item so I received a refund for that item. Customer service were nice to me and very responsive, so surprised to hear all the negative experiences on here.

As like many reviews here, I placed an order months ago and have never received it. My parcel was ‘lost’ in transit. No communication from the company whatsoever. I’m down over $100 and have nothing to show for it. After reading these reviews I reported them to the ACCC and Scamwatch and also notified the brands that stock with this company about all these terrible reviews. I received multiple emails from companies that DBB claims to be ‘Official Stockists’, but they actually aren’t!! How is this legal? They are falsely advertising that these companies are official stockists on their site!! I have provided screenshots of some of the replies I got back, as well as screenshots of DBB claiming these brands are official stockists. This is unbelievable and I truly don’t know how this business is still running.

So after reporting them for lying about their official stockists to the ACCC, I have now discovered they are promoting the products they advertise on DBB on their second company she owns: Wilde Heart Boutique. This is a CLOTHING company, NOT a beauty company.
All their social media has either been deleted or gone cold in posting and I believe they are now using WHB to further scam people as DBB got exposed.
I have screenshots of her ABN to show she owns both businesses, as well as screenshots of their instagram that was inactive for nearly 2 years up until 2 days ago with ‘The Mandalorian’ makeup post. DO NOT FALL FOR THIS WEBSITE!!!!

I ordered makeup in September and gave up waiting for it. The tracking number seemed to be fake because Australia Post never scanned it into their system. I emailed the business owner regarding where my package was and never received any response.

I spent $300 on goods that I doubt were ever sent. I had to start an investigation with my bank and initiate a chargeback to get my money refunded. I suspect this business is scamming hundreds of people out of their hard earned money. Quite obvious that all the recent positive reviews are fake.

Order at your own risk!!

I ordered a week after their Black Friday sales, the site still had the sale going for about a week after. Package takes a while to be posted out but they tell you it could be up to 14 working days, it didn’t take quite that long and once it was posted I received a few days using express post.

I ordered 3 different lots of Moda brushes a Moira lip oil and a wnw eyeshadow, everything arrived perfectly. This is not a fake review, I felt obliged to post my experience because I could only find negative reviews. Not sure if I can add photos here but if I can’t I will find a site that I can.

Placed an order and got confirmation from: "Samantha & Team DBB xx"
The order never arrived and weeks later they are still ignoring emails (the only path to customer service) about a refund or the order (with their quoted order number). Terrible.

Second review on this company (Samantha Vella) because I contacted fair trading and apparently they can’t make her refund me and gave her a warning. My item was lost in the post, australia post then refunded her my money for the product and told me to contact her to get it back. She has never replied.

Do not buy from this website. For years her biz has been going sour. Not sending all items, sending items weeks later and now she has officially lost the plot. Scamming thousands of people out of hard earnt money. I spent $300 on goods that were never sent. I had to launch an investigation with laybuy to get my money back. This is now a scam website DO NOT BUY FROM THIS COMPANY. Warn all friends and family!!

Put an order in on 23 Sept! Today it is still not fulfilled or dispatched. Sent numerous emails and even to the owner and heard nothing back. This is a scam company. They have no intention of fulfilling the orders. I had to go through my credit card company to launch an investigation.

This is a SCAM site.
They use fake Australia Post Shipping details.
Their Facebook profile has disappeared.
I've heard through other chats that the owner of this SCAM site, Samantha Vella, threatens people with legal action for posting negative reviews. She has apparently done this with numerous other customers who have paid for their goods but have never received them.

Whish I had read the reviews ordered alot of xmas gifts on here to no delivery no emails no shipping number nothing I'm so angry I will try get my money back

Placed order month ago to be told its been shipped and items not available to be refunded, this has not happened and after reading reviews don't think it will so try getting my money back another way. Contacted consumer affairs and let Samantha at Discount Beauty Boutique know received refund next day.

I have 2 outstanding orders, one from July and one from September this year, I spent over $200 on these orders and have recieved no tracking, no shipping message, and no product's.
Can anyone tell me how to deal with this?? I used PayPal for all my orders.
I am so angry, I emailed them so many times, I tried in messenger and now I find that their FB pages has disappeared.
I am absolutely discusted by the lack of contact and if they are in financial difficulty, at least they could let people know.
Don't order from them.

Absolutely horrible company, wish I had read the reviews properly before ordering. Placed the order in September, money was taken straight away. Advised of “delays” so waited for this period to be over before I contacted them. Received a reply stating they will look into it, then nothing. No contact, they have stopped replying to my emails and I’m going on nearly 7 weeks. Please do not lose your money to them, looking to file an official complaint wherever I can.

Made an order on the 6th of October emailed to ask what was going on and the response was they needed to talk with the warehouse team to see what the delay was and now I haven't heard anything back! Emailed again and again nothing how they get away with this I don't know absolutely terrible I hope you get shut down and pay for your crap service soon! 😡